Questions?  Please call us at 336.722.7768

Questions?  Please call us at 336.722.7768

Our FAQs

Answers to some of the more common questions we are asked.


  1. Great question! We are a ful-service printing shop, offering a wide range of products and services for promoting your business. For a complete listing and description of what we offer, check out the Products & Services area of our website.

  2. Since you are here, we would suggest you use our online estimate request form - to ensure we get all the information necessary to do an accurate quote. Otherwise, speak with a customer service representative for assistance.

  3. • For Adobe Illustrator - embed all images; convert all fonts to outline and save in a PDF format
    • For Adobe InDesign - embed all images; convert all fonts to outline and save in a PDF format
    • For best print quality images in Adobe Photoshop - save all images in CMYK mode with a minimum of 300 dpi; convert any fonts to outline and save your images in a high res jpeg format
    • For Publisher - under FILE, PRINT, select ADOBE PDF WRITER; then under PROPERTIES select PRESS QUALITY and save in a PDF format. (You will need the full version of Adobe Acrobat PDF. If you don’t have the full version of Adobe Acrobat PDF, please download and use our Adobe Job Ready Program.)

  4. Resolution should be set to 300 dpi. Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated when printed.

    Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.

  5. A proof is a copy of your document after all printing setup modifications have been completed. It is also your last and best opportunity to make sure that the print job comes out the way you want. Carefully inspecting the proof, can help us assure an accurate, flawless delivery of your print job on the first run.

  6. Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.

  7. Printers and monitors produce colors in very different ways. Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most – but not all – of the colors in the RGB color model.

    Depending on the equipment used, CMYK generally matches 85-90% of the colors in the RGB model. When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced but others may not.

  8. Not typically, since white is the default color of paper, it is simply recognized as the absence of ink. However, when using colored paper, white ink may be used for any text or graphic if required.

  9. PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents.

    With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.

  10. Simple jobs are often completed quickly, however, some may take several days to complete depending on their size and complexity.

    We provide you with a turnaround time estimate, and always work with you to find ways to complete your project when you need it.